Information Advice & Guidance
Made Up Collective provides impartial information advice and guidance (IAG) services. Specialising in housing benefits employment and childcare. We offer a safe person-centred and no-judgmental space for adults (18+) and families to access both short-term and long-term support.
PARTNERSHIP WORK: We liaise with employers’ education providers the DWP and other community groups advocating on behalf of the client.
SIGN POSTING: When required clients are referred to additional relevant and specialist agencies with continuous support from MadeUpCollective.
Our service is committed to serving the culturally diverse community of Hackney and aim to meet the needs of all clients regardless of race religion or background, to secure positive sustainable outcomes.
Our lead advisor Wendy Thomas brings over twenty-five years of experience in the IAG field to ensure high-quality professional guidance for our clientele.
“Wendy was amazing throughout the entire process. From our first conversation, she was attentive, professional, and genuinely committed to understanding my case. She listened carefully to my concerns, provided clear and unbiased advice, and helped me navigate the complexities of my claim with confidence.
Her responsiveness was exceptional—she reviewed my documents promptly and provided valuable feedback, often within a few hours, which was far better than my experience with other advisors. Throughout the case, she was supportive, thorough, and strategic, ensuring the best possible outcome.
Thanks to Wendy’s dedication and expertise, I successfully secured a settlement. If you're looking for an advisor who truly invests in your case and fights for the best result, I highly recommend her.”
“I cannot put into words how grateful I am for everything Wendy Thompson has done for me. When I was facing homelessness and going through one of the darkest times in my life, she stepped in and completely changed my path. From the very beginning of the process all the way through to securing my tenancy, she was there every single step of the way.
Wendy made sure I had everything I needed — not just practically, but emotionally too. During a time when I felt hopeless and lost, she uplifted me, encouraged me, and reminded me that things could get better.
She didn’t just do her job; she went far beyond it. She genuinely cared about my wellbeing and my future.Even now, she continues to offer support, which shows the kind of person she truly is. Without Wendy, I honestly don’t know where I would be today.
She has made a lasting impact on my life, and I will always be thankful for her compassion, dedication, and unwavering support.She is an incredible person and a true credit to her profession.”
“With all the knowledge that Wendy knew I knew that she’d be the best person to help me when I had problems with Hackney Council . She supported me, she gave me advice. She's spoke to the housing officer for me. She has been absolutely amazing and I couldn't thank her enough for her just her knowledge about it and her telling me everything was going to be fine and it was. She been a major support in my life, helped me with my letters and come into all appointments with me.
Wendy was my advisor for about a year? She was easy to talk to and understood everything I needed. We put a plan together which helped me fix many things so I want to thank her a lot and she was really really a good person and her helpful person”.